We want you to be fully satisfied with your purchase. If you are not happy with your Koch Chemie Green Star product, please review the following return policy.
✅ Eligibility for Returns
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Items must be unopened, unused, and in original packaging.
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Returns must be requested within 14 days of delivery.
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Proof of purchase (receipt or order confirmation) is required.
🚫 Non-Returnable Conditions
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Products that have been opened, used, or decanted
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Items not in their original condition or packaging
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Returns requested after 14 days
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Bulk or special-order containers (e.g. 22kg or 225kg) unless faulty
🔁 Damaged or Faulty Items
If your item arrives damaged or you believe it to be faulty:
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Contact us within 48 hours of delivery.
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Provide photos and a description of the issue.
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We will assess and offer either a replacement or full refund, including return shipping where applicable.
🔄 How to Return
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Contact our customer service team via [insert contact method/email/phone].
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We’ll issue a return authorization and instructions for shipping the item back.
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Once we receive and inspect the return, we’ll process your refund within 5–7 business days.
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