Koch Chemie Green Star

We want you to be fully satisfied with your purchase. If you are not happy with your Koch Chemie Green Star product, please review the following return policy.

✅ Eligibility for Returns

• Items must be unopened, unused, and in original packaging.

• Returns must be requested within 14 days of delivery.

• Proof of purchase (receipt or order confirmation) is required.

🚫 Non-Returnable Conditions

• Products that have been opened, used, or decanted

• Items not in their original condition or packaging

• Returns requested after 14 days

• Bulk or special-order containers (e.g. 22kg or 225kg) unless faulty

🔁 Damaged or Faulty Items

If your item arrives damaged or you believe it to be faulty:

• Contact us within 48 hours of delivery.

• Provide photos and a description of the issue.

• We will assess and offer either a replacement or full refund, including return shipping where applicable.

🔄 How to Return

• Contact our customer service team via [insert contact method/email/phone].

• We’ll issue a return authorization and instructions for shipping the item back.

• Once we receive and inspect the return, we’ll process your refund within 5–7 business days.

📦 Delivery Options

• Standard Delivery (2–4 working days): £3.99

• Express Delivery (1–2 working days): £6.99

• Free Delivery: On orders over £50 (UK Mainland only)